Which payment methods are accepted?

We accept a variety of payments through UPI, credit cards, and debit cards. You can select whichever payment method is suitable for you.

Do you accept COD orders?

Yes, we do accept COD orders.

Can I return my product, and what is the time period?

Yes, you can return your product in 7 days if you haven’t opened the packaging.

Can I exchange the product, and what are the requirements?

Yes, you can exchange the products, but only if you have received the damaged product or have received a different product.

Can I make a customized combo pack?

No, you can’t customize combo packs. But we provide combo packs that are perfect match with each other.

Can a single product from a combo be returned?

No. A single product from a combo can’t be returned unless or until you have received the damaged product.

Do you provide a tracking ID?

Yes, once the shipment leaves the warehouse, you will receive an ID via SMS. 

Do you offer open-box delivery?

No, we don’t offer open-box delivery as it is against our delivery partner policies.

How can I connect with you?

You can connect with us through our website, and an agent will get back to you ASAP.

Do you offer 24/7 support?

We offer customer support as per IST from 10:00 AM to 7:00PM.

How do I place an order?

You can place an order directly from the website.

What is the duration of order delivery?

It totally depends on the city you are living in and the T&C of the delivery partner. Usually, you will receive it in 4-5 business days.

How do you ensure safe packaging?

As a leading beauty brand, it is our duty that you receive your package without any damage.

Can I customize my packaging?

We use the best eco-friendly products for packaging. However, we don’t offer customization in packaging.

If the product is damaged, will you take it back?

Yes, we will surely take the order back if you have connected with us within 24 hours. But keep the products as they are without any sign of touch or use.

How do I report damaged items?

You can visit the website, and our customer support will assist you in reporting damaged products. Or else you can send us images of damaged products on WhatsApp.

Do you offer international shipping?

No, at the moment we don’t offer international shipping.

Can I  cancel my order after purchase?

After placing an order, canceling it is not possible. We assure you that you will love our products.

Can I get a refund?

Yes, we assure you that you will surely get a refund.

How long will it take for a refund to be credited?

Once we receive the package, within 48 hours a refund will be initiated from our end.